Treating Clients Fairly

Since the day we started in April 2000, we have always believed in treating clients fairly. It is a core value of ours and is central to the way we work.

We will always:

Behave in a fair, honest, open and professional way.
Be transparent about our fees – we do not believe in accepting arrangement fees from lenders because of the potential conflict of interests that entails.
Make sure we have a clear understanding of what you need, and why you need it.
Tell you if we think something is not in your best interests, even if it means we lose out on work because you decide not to go ahead.
Provide you with a clear written proposal explaining how we work and what we can do for you; plus an engagement letter that sets out clearly the terms of our appointment and the goals we must achieve for you.
Explain the pros and cons of each relevant financing option, so that you can make the right decisions for you and your business.
Work diligently to achieve the results you need.
Share with you any proposals before we send them to lenders on your behalf, so that you can check any information pertaining to you, your business and your finance needs.
Make sure you have named points of contact and keep you informed of progress at every step.